Privacy Policy

One booking may contain multiple selected dates and separate start/end times. We use these details to calculate charges, check availability and administer the booking under one booking reference.

When customers pay by bank transfer, they may contact our team through WhatsApp and provide a receipt. WhatsApp messages and receipts are handled through the communication service and may be reviewed by authorised staff to verify payment. Sending a receipt does not automatically confirm a booking.

Booking and payment records may include the selected payment option, amounts, balance due date, verification status and relevant internal notes. Please avoid sharing passwords, PINs or full payment-card credentials.

Deen Event Solutions respects the privacy of individuals who visit our website, make enquiries or use our venue booking services.

This Privacy Policy explains how personal information may be collected, used, shared, retained and protected in connection with our services.

We aim to handle personal information in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), where relevant.

When you make an enquiry or booking, information we may collect includes:

• Full name of the customer or organisation representative.
• Email address and telephone number.
• Event type and selected venue.
• Event date, time, duration and booking details.
• Number of participants or guests, where required.
• Transaction information, payment status and payment references.
• Information you provide when contacting us.

Our website may also process certain technical information, such as IP address, browser type, device type and website usage data, depending on system configuration.

Personal information is used for purposes connected with providing and administering our services.

• Processing and managing venue bookings.
• Checking date and time availability.
• Contacting customers about bookings.
• Processing, verifying and recording payments.
• Sending booking confirmations and event-related information.
• Providing customer support.
• Maintaining website functionality and security.
• Complying with applicable legal obligations.

If we intend to use your information for another purpose that requires consent, we will seek appropriate consent first.

Bookings currently use manual bank transfers and payment confirmation through WhatsApp. We may record the amount paid, payment status, transaction references and evidence of payment for booking administration.

If a third-party payment gateway is introduced, the relevant provider may process information needed to verify transactions. We will review and update this policy to reflect the actual integration.

Where necessary and legally permitted, personal information may be shared with parties assisting us in providing our services, for example:

• Payment service providers, if applicable.
• Website hosting and technical service providers.
• Communication services, including WhatsApp or email providers used for booking communications.
• Authorities where disclosure is required by law.

We do not intend to sell customers’ personal information to third parties for their marketing.

Our website may use cookies or similar technologies for website functionality, security, user preferences and browsing experience.

The cookies in use depend on active plugins and services. Third-party services such as embedded maps may have their own privacy practices.

You can manage or block cookies through your browser settings, although this may affect certain website functions.

We endeavour to implement appropriate technical and administrative safeguards to protect personal information against unauthorised access, use, alteration or disclosure.

However, no internet transmission or storage method can be guaranteed to be entirely risk-free.

Customers are encouraged not to send sensitive payment credentials through communication channels that are not intended for payment processing.

Personal information should be kept only for as long as necessary for its collection purpose, booking administration, recordkeeping and applicable legal obligations.

Retention periods may vary depending on the information, operational needs and relevant recordkeeping requirements.

Information that is no longer needed should be deleted, anonymised or otherwise handled in accordance with approved data retention procedures.

Subject to applicable law, you may contact us with requests concerning your personal information, including:

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Asking about the use or processing of your data.
• Withdrawing certain consent, where applicable and permitted.
• Making other requests provided for under applicable law.

We may need to verify the requester’s identity. Certain requests may be subject to legal exceptions or obligations.

Our website may include links or integrations with third-party services such as Google Maps and payment providers, if enabled.

These services may process data under their own privacy policies. We encourage you to review the relevant providers’ privacy notices when using their services.

This Privacy Policy may be updated from time to time to reflect changes in operations, website systems, services or legal requirements.

The latest version will be published on this page with its applicable effective date. Additional notice will be provided where required.

If you have questions about this Privacy Policy or wish to submit a personal data request, please contact Deen Event Solutions.