Booking Terms & Conditions

Customers may select up to 7 dates within one booking, with separate start and end times for each date.

• All selected dates share one booking reference.
• Total rental is calculated from the rate for each date and any applicable daily surcharges.
• Dates already booked or blocked by management are unavailable for new bookings.
• Submitting a booking or sending bank-transfer proof does not automatically confirm the booking. Confirmation follows admin payment verification.
• Pending-payment bookings initially have a 12-hour hold, subject to review status and system rules.
• The existing cancellation, date-change and refund terms also apply to multi-day bookings.

All venue bookings at Deen Event Solutions are subject to availability and applicable conditions.

• Bookings must be made at least 10 days before the event date.
• Customers must select the appropriate venue, date, rental duration and time.
• Check availability before proceeding with a booking.
• A booking request is not confirmed until the payment and booking confirmation requirements are met.
• Customers are responsible for providing complete and accurate booking details.

Rental prices depend on the selected venue, rental duration and applicable surcharges.

• A 50% rental advance payment is required to confirm a booking; full rental payment may also be selected.
• The outstanding rental balance must be paid no later than 3 days before the event.
• Applicable additional charges will be shown during booking or payment confirmation.
• Bookings that do not meet payment requirements may remain unconfirmed.
• Keep your payment receipt and booking reference for verification.

The security deposit helps ensure compliance with the venue usage conditions.

• The security deposit is RM300.
• It is separate from the venue rental fee.
• Refund is scheduled within 3 working days after the event, subject to inspection and compliance with usage conditions.
• Any damage, loss or additional cleaning concerns will be referred to the customer for review and resolution.

Venue use must follow the booked and confirmed time.

• The minimum rental duration is 2 hours.
• Choose 2–9 hours or 1 Day (8:00 AM–6:00 PM).
• 1 complimentary hour for preparation is provided subject to venue arrangements.
• A 30-minute grace period for packing up and vacating is subject to the venue schedule.
• A RM100 surcharge applies to weekend or public holiday bookings.
• Extra time is subject to availability and the applicable rate.

Duration-based rental rates are displayed when checking availability and making a booking.

Customers must use the venue and facilities responsibly.

• Venues may only be used for the event purpose stated at booking unless a change is agreed.
• Attendance must not exceed the booked venue capacity.
• Handle provided equipment and facilities with care.
• Coordinate layout changes or additional equipment with management where necessary.
• Follow building safety instructions and venue rules communicated by management.

Facilities vary by venue and may include a projector, PA system, WiFi, whiteboard, TV, tables and chairs.

External catering is permitted subject to venue rules and cleanliness requirements.

• Customers must keep the venue clean and orderly.
• Food waste, packaging and event materials must be disposed of appropriately.
• Notify management of any damage or facility problems during the event.
• Equipment or layouts that could damage the venue require prior approval.
• Any applicable damage or additional cleaning costs will be assessed and communicated to the customer.

Requests to change or cancel bookings must be submitted to Deen Event Solutions for review.

• Changes to the date, time or venue depend on availability and management approval.
• Contact us as early as possible if event plans change.
• Cancellation requests will be assessed according to the approved cancellation policy communicated to customers.
• This page does not guarantee a refund of the advance payment until an official refund policy has been established.

Deen Event Solutions is located at:

No. 4, Jalan 3/27F, Wangsa Maju, 53300 Kuala Lumpur.

• Approximately 5 minutes on foot from Wangsa Maju LRT Station.
• DBKL-managed street parking is available nearby, subject to availability.
• Access to upper-floor venues is by stairs only.
• Venue visits may be arranged by appointment on working days between 9:00 AM and 5:00 PM, subject to confirmation.

Customers making bookings are responsible for:

• Providing accurate event and contact details.
• Ensuring attendees follow venue rules and safety instructions.
• Taking care of facilities and reporting any issues to management.
• Using the venue within the agreed time, capacity and purpose.
• Contacting management for booking changes or assistance.

If you have questions about these terms, pricing, deposits, booking changes or venue use, please contact Deen Event Solutions before making payment.

Keep a copy of the terms agreed upon during booking confirmation with your booking reference.